Applying Yield Management Pricing to Service Business
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Yield management pricing is a broad term that describes how a service provider can secure higher revenues from its relatively fixed capacity. There are several major advantages associated with the use of yield management pricing. Through use of yield management, a firm can better compete against a low-cost provider. Yield management pricing is an effective mechanism to allocate a service provider’s relatively fixed capacity, and is also a more efficient alternative to providing discounts on a much broader scale. This article discusses how a service provider can develop and maintain a yield management system through completion of eight interrelated steps
- Introduction
- 2. Yield management: Speculative science?
- 3. Optimal applications: What works, and when
- 4. Competition, utilization, pricing, and profitability
- 5. Yield management pricing: The basics
- 6. Developing and maintaining a yield management system
- 6.1. Step one: Setting up an organization for yield management
- 6.2. Step two: Ascertaining whether market segments exist
- 6.3. Step three: Determining the number of days the system will look ahead
- 6.4. Step four: Specifying class membership conditions: Developing rate fences
- 6.5. Step five: Calculating the number of booking classes
- 6.6. Step six: Computing the proper proportion of rates within each booking class
- 6.7. Step seven: Communicating updated prices to consumers
- 6.8. Step eight: Fine-tuning the yield management pricing model
- 7. Possible pitfalls
- 8. Assessing your readiness to adopt and maintain a yield management system
- References

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